Chip Caldwell, FACHE, is president of Chip Caldwell & Associates and considered a thought leader in healthcare quality and performance improvement methodology. For the past decade, he has served in leadership positions in the quality community, including member of the Baldrige Foundation Board Support Team and healthcare representative on the U.S. Quality Council, as well as with numerous organizations, including Premier Performance Services, Juran Institute, Atlanta Health System, and HCA West Paces Medical Center in Atlanta. His books are widely read by hospital board members, senior leaders, middle managers, and health administration students. Chip has extensive practical knowledge of hospital operations and is the leading executive faculty on the effective use of Lean-Six Sigma in healthcare for the American College of Healthcare Executives and the American Society for Quality (ASQ). Chip has trained over 10,000 executives in such prestigious organizations as IBM, Veterans Administration, PruCare, Kaiser, U.S. Navy, Premier, VHA, and ASQ.