Rolf Rønning is Professor of Social Policy at Inland Norway University of Applied Sciences, and Visiting Professor at The Open University, UK. Jean Hartley is Professor of Public Leadership at The Open University Business School, The Open University, UK. Lars Fuglsang is Professor in the Department of Social Sciences and Business at Roskilde University, Denmark, where he heads the research group on Innovation in Service and Experience. Karin Geuijen is an Assistant Professor in Public Management in the Department of Governance at Utrecht University, The Netherlands.