Jean Hartley is Professor of Organizational Analysis at the Institute of Governance and Public Management, Warwick Business School, Warwick University. She undertakes research into public leadership and is also concerned with innovation and improvement in and between public service organizations. John Benington is Emeritus Professor at the Institute of Governance and Public Management, Warwick Business School, Warwick University, where for over 20 years he has led Warwick Business School's research, development and teaching work in the fields of public policy and management.