NEW 4th EDITION!
Boost your bottom line and staff morale with these practical and simple to implement ideas.
After the initial success of the #1 best-seller in Australia and Taiwan; here's the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson as part of the Australian Institute of Management series, Catherine DeVrye's wisdom has stood the test of time. She has now updated and condensed sometimes complicated concepts into common sense that you can easily translate into common practice.
Written by the former Australian Executive Woman of the Year, this updated version will help you achieve tangible results. Easy-to-read, with relevant facts, anecdotes and case studies, you'll readily see the power of these seven proven S.E.R.V.I.C.E strategies for success:
S elf-esteem
E xceed expectations
R ecover
V ision
I mprove
C are
E mpowerment
It will help your organization-large or small-to become a service leader, like hundreds of DeVrye's clients such as American Express, Mercedes Benz, 3M, Ernst & Young, Tourism Council, Westpac Bank, Education Department, who comment:
…'We had an all time record year and I am confident you contributed to this'
…'A lively jargon-free short read that will give long-term benefits'
…Sowed the seed of change…will result in a 40-50% improvement in productivity.'
'This book by an Australian author clearly demonstrates that service excellence knows no global bounds.' Karl Albrecht, author of Service America
Turn best practice into everyday practice to give your profits and reputation a boost!
About the author …Catherine DeVrye is a #1 best-selling author and professional speaker on five continents. She has worked in both the private and public sectors in senior roles in State government and was an executive with IBM, including an assignment in Japan where she gained a first-hand commitment to quality service. Apart from her client list that reads like a Who's Who of the business world, DeVrye has lectured at the Melbourne Mt Eliza Business School and IMD in Switzerland. She is the author of 7 other non-fiction books. More on: www.greatmotivation.com
